Holistic Service Testing
iHealth Community Blog
Validation and test the idea of social network for patients with complex diseases, as new service.
Project
iHealth and Wellness Foundation
2024 - Ongoing
Objective
Expand the service and encourage the investors via increasing the user base by adding new features to the service
Process
Comprehensive user-centered approach to evaluate the idea involves understanding all affected parties, co-creation and iteration
Outcome
Guiding the business toward a true understanding of their users. Adding new effective features to the service that address the user's pinpoints
Project Phases
1.
Why Social network?!
- Service expansion is a strategy to encourage the investors.
- It is a user acquisition strategy and helps to market expansion.
- It meets the target user's needs.
- It is demand-driven growth in user.
Traditional Social network, AKA community blog, is the user's needs.
What is Social network?!
2.
Research Outcome
Social Review site enables users to submit detailed, structured reviews focused on aspects like technology usage, treatment outcomes, and overall care quality, in order helping others make informed decisions.
This fosters a trusted community where patients can confidently select the best providers based on real, data-driven insights from their peers.
3.
Define Outcome
Key features that prioritize personalized care and specialized information, addressing the unique pain points of patients.
4.
Iteration Outcome
New FeaturesKey features that prioritize personalized care and specialized information, addressing the unique pain points of patients.
iHealth Social Review Website
Pros
The new system would help to monetize through the Premium Providers Profile access and increase the revenue.
Cons
Finding a marketing solution to lunch the community hub with focused on Review System, and integrating the review system in the Community Hub would cause cost and budget overruns.
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